Solace Cyber, a division of Solace Global, aids companies across the UK in recovering from ransomware attacks and data breaches. Serving as representatives for International Loss Adjustors and Cyber Insurance companies, we extend our coverage to over 30,000 commercial businesses in the UK through various channels. Our track record includes hundreds of successful response recoveries, providing Digital Forensic Incident Response services, 24x7x365.
Quick response times - Solace Cybers' security operation centre is manned 24 hours a day, meaning there are teams available to respond to your call at all times. Once engaged, we will send an incident response team equipped with the necessary tools to your location, ready to start work the same day you called.
Rapid systems recovery - We work with your teams for the decryption or recovery of your valuable business data, getting you back up and running quickly, reducing the impact of the attack.
Digital forensics - Digital Forensics - Our teams are equipped to navigate environments appropriately, utilising digital forensic analysis to uncover solutions, supplying experts to testify as needed and supporting requirements for evidence in whichever scenario it is required.
Solace Cyber Incident Response despatches the nearest team the same day. The onboarding initiation processes begins immediately, including stakeholder introductions, updates to call schedules, Incident Response Data Capture with creation, finalising the agreement, and the deployment of initial Incident Response Action plans.
DFIR (Digital Forensic Incident Response) teams conduct thorough examinations of breaches, identifying vulnerabilities, attack vectors, data loss, and system impacts, such as Ransomware, BEC, Data Loss (PII/ICO) or DDoS. Solace completes thorough forensic investigations to understand attacker tactics, informing future mitigation strategies.
Onsite & remote teams take immediate actions to limit damage and prevent the incident from spreading. This includes affected system isolation, elimination of malicious elements, and implementation of protective measures, including Solace proprietary technologies, to prevent further harm.
Solace Cyber’s Incident Response team eliminates the root cause of the incident and restores affected systems to a secure state. Focus is on vulnerability identification and repair, removal of malware and ensuring no remnants of the incident persist within the network.
Incident Response teams deliver full restoration of affected systems and services to normal operation. Our engineers implement backups where possible, repair or replace compromised infrastructure, ensuring data is accessible and systems are fully functional.
Solace completes a thorough examination of the Digital Forensic Incident Response and recovery efforts. Through risk mitigation, betterment action and a full offboarding process, Solace collaborates with the and client together to assess the effectiveness of the actions taken. This involves identifying areas of improvement, and reviewing the lessons learned.
Solace Cybers’ support continues beyond the recovery process. Once your business is back up and running, we work with you to transform your cyber security through a threat-informed approach utilising our nine step approach Solace Global - Cyber 9 Step Process
The ransomware landscape is dynamic, with new ransomware groups emerging regularly. Cybercriminals constantly evolve their tactics and techniques, including the creation of new ransomware variants and groups to carry out attacks. Each type of ransomware operates uniquely, requiring a customised solution. Solace Cyber specialise in addressing all variants, and the following are some frequently encountered examples for which we can provide assistance.
Sodinokibi / REvil
Aside from our quick response and recovery time, there are many other benefits of using our ransomware recovery service.
Experts and experience - Our teams are specialists in ransomware response and recovery and have helped hundreds of businesses with successful incident response recoveries.
Complementary risk mitigation technologies and 24/7 Security Operation Centre (SOC) services - During the recovery process, Solace deploys proprietary protection technologies whilst monitoring and responding to all risks via our in-house 24-hr manned security operation centre, ensuring someone is available to deal with any situation, at all times.
Highly accredited - Solace Ransomware Recovery is a recognised Assured Service Provider by the NCSC and are ISO accredited.
If you are facing a digital security breach, call us now on 01202 308818.
As each ransomware recovery process is different, the cost can vary. For guidance on potential cost, call us on 01202 308818.
For the majority of our clients with cyber insurance, the policy covers both the expenses associated with our services and, if required, the ransom payment. Please note, if you have cyber insurance or legal counsel, you can request for Solace Cyber to act as your preferred incident response team.
Each response will include the removal of the ransomware, negotiations with attackers and transferring payment if necessary, decryption and restoring of data, amending the vulnerability that led to the attack, and preparing all documentation for legal compliance and insurance claims.
We have successfully helped recover data from hundreds of major security incidents.
Our team is accessible around the clock, ensuring we can arrive at your location the same day you make the call, initiating investigations and commencing recovery procedures.
Make back-ups - A new, safe backup of your data can usually stop a ransomware assault from happening. If this is done, finding and encrypting backups will be difficult for many attackers. It is always a good idea for this backup to be physically cut off from the primary network, or "air-gapped." Having a solid security protocol and a frequent backup plan are also crucial.
Have a next-generation antivirus installed - A traditional signature-based antivirus programme is combined with strong exploit protection, ransomware prevention, and endpoint detection and response (EDR) in next-generation anti-virus software. Sentinel One, FireEye, and McAfee are a few antivirus programmes that have these characteristics.
Have a next-generation firewall installed - Next-generation firewalls, also known as Unified Threat Management (UTM) firewalls, increase security at all points of entry and departure for data exchange within your organisation. In addition to email filtering, gateway antivirus, intrusion detection, intrusion prevention, and many other capabilities, it integrates traditional network security.
Dedicated traffic monitoring - Where feasible, having someone dedicated to monitoring network traffic can also reduce the risk of a ransomware attack. This is because ransomware attackers will typically conduct extensive surveillance on a network before attempting a hack, which will usually have tell-tale signs, allowing you to spot and implement a prevention strategy before they hack your data.
If you think you are under a ransomware attack, don’t hesitate to get in touch with us to start the recovery process.
Complete the form to request a complimentary consultation with our specialists and get a plan of action in place immediately.
If you need assistance right away, we would recommend calling us on 01202 308818.
Solace Cyber, part of Solace Global, helps companies across the UK recover from ransomware attacks and data breaches.
Solace Cyber Limited is registered in England & Wales no. 14028838